:root{--navy: #0e2a47;--navy2: #16365c;--navy3: #15233a;--teal: #1aa3a3;--teal-d: #127f7f;--ink: #1d2733;--muted: #5b6b7b;--line: #e2e8f0;--bg: #f5f7fa;--card: #ffffff;--soft: #eef3f8;--green: #1f9d57;--amber: #c98a12;--red: #c0392b;--chip: #e8f4f4;--shadow: 0 1px 3px rgba(14,42,71,.08), 0 6px 22px rgba(14,42,71,.06)}*{box-sizing:border-box}[hidden]{display:none!important}html,body{margin:0;height:100%}body{background:var(--bg);color:var(--ink);font:13.5px/1.45 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;display:flex;flex-direction:column;height:100vh;overflow:hidden}.winbar{display:flex;align-items:center;gap:9px;background:linear-gradient(135deg,var(--navy),var(--navy2));color:#fff;padding:9px 14px;flex:none}.appicon{width:22px;height:22px;border-radius:6px;background:var(--teal);color:#04201f;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:800}.winttl{font-weight:700;font-size:14px}.pill{margin-left:6px;background:#15324d;color:#7fe3c0;border:1px solid #1f5070;padding:2px 10px;border-radius:999px;font-size:11px;font-weight:600}.pill.bad{color:#ffb4ad;border-color:#6b2f2f;background:#3a1f24}.winspace{margin-left:auto}.modeseg{display:flex;background:#ffffff1a;border:1px solid rgba(255,255,255,.18);border-radius:8px;padding:2px;margin-left:14px}.seg{font-size:12px;font-weight:600;color:#bcd3ea;padding:4px 12px;border-radius:6px;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.seg.act{background:#fff;color:var(--navy)}.simwrap{position:relative}.sim-menu{position:absolute;right:0;top:34px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:6px;display:flex;flex-direction:column;min-width:250px;box-shadow:0 18px 40px #0e2a4738;z-index:30}.sim-menu[hidden]{display:none}.sim-menu button{background:none;border:0;color:var(--ink);text-align:left;padding:9px 11px;border-radius:7px;cursor:pointer;font-size:13px}.sim-menu button:hover{background:var(--soft)}.ctxbar{display:flex;align-items:center;gap:6px;padding:9px 14px;background:#fff;border-bottom:1px solid var(--line);flex:none}.ctxchip{font-size:12.5px;padding:6px 12px;border-radius:8px;background:var(--soft);color:#3a4b5c;font-weight:600;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.ctxchip:hover{background:#e2eaf3}.ctxchip.act{background:var(--navy3);color:#fff}.ctxbar .case{margin-left:auto;font-size:12px;color:var(--muted);font-weight:600}.countpill{font-size:10px;font-weight:700;color:inherit;opacity:.8;background:#00000014;border-radius:999px;padding:0 6px;margin-left:3px}.ctxchip.act .countpill{background:#ffffff2e}.subbar{display:flex;align-items:center;gap:6px;padding:7px 14px;background:var(--soft);border-bottom:1px solid var(--line);flex:none}.subbar[hidden]{display:none}.subchip{font-size:12px;padding:5px 11px;border-radius:7px;background:#fff;color:#3a4b5c;font-weight:600;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none;border:1px solid var(--line)}.subchip:hover{background:#eef3f9}.subchip.act{background:var(--navy3);color:#fff;border-color:var(--navy3)}.muted{color:var(--muted)}.ctxchip.util{background:transparent;color:var(--muted);border:1px solid var(--line)}.ctxchip.util:hover{background:var(--soft)}.ctxchip.util.act{background:var(--navy3);color:#fff;border-color:var(--navy3)}.helpdoc{padding:4px 2px 8px;max-width:760px}.helpdoc h4{margin:14px 0 4px;font-size:13px;font-weight:700;color:var(--navy3)}.helpdoc p{margin:0 0 6px;font-size:13px;line-height:1.55;color:#3a4b5c}.screen{flex:1;padding:14px;overflow:hidden;display:flex}.view{flex:1;display:flex;min-height:0}.view[hidden]{display:none}.panel{background:var(--card);border:1px solid #e3eaf2;border-radius:12px;padding:13px 14px;box-shadow:var(--shadow)}.panel .h{font-size:11px;letter-spacing:.6px;text-transform:uppercase;color:#86919e;font-weight:700;margin-bottom:9px}.phead{display:flex;align-items:center;justify-content:space-between;margin-bottom:9px}.phead .h{margin:0}.big{font-size:15px;font-weight:700;color:var(--navy3)}.sm{font-size:12px;color:var(--muted)}.convo{flex:1;display:grid;grid-template-columns:320px 1fr;gap:14px;min-height:0}@media (max-width: 820px){.convo{grid-template-columns:1fr}}#view-call .convo{grid-template-columns:460px minmax(0,1fr)}@media (max-width: 1100px){#view-call .convo{grid-template-columns:380px minmax(0,1fr)}}@media (max-width: 820px){#view-call .convo{grid-template-columns:1fr}}.leftcol{display:flex;flex-direction:column;gap:12px;min-height:0}.msgcol{display:flex;flex-direction:column;min-height:0;padding:0;overflow:hidden}.phonegrid{flex:1;min-height:0;display:grid;grid-template-columns:var(--pg-left, 344px) 10px minmax(0,1fr)}.pcol{min-width:0;min-height:0;display:flex;flex-direction:column}.pleft{display:grid;grid-template-rows:minmax(0,1fr) 10px var(--pg-act, 210px);min-height:0}.phandset{overflow:auto;display:flex;flex-direction:column;gap:12px;min-height:0;padding-right:3px}.actpanel{display:flex;flex-direction:column;min-height:0;padding:0;overflow:hidden}.actpanel .actlist{padding:3px 8px}.pright{min-height:0}.convmaster{flex:1;min-height:0;display:grid;grid-template-columns:var(--pg-conv, 232px) 10px minmax(0,1fr)}.convmaster>#threadsPanel{min-height:0;display:flex;flex-direction:column}#dialPanel .btnrow .b.call,#dialPanel .btnrow .golive{flex:1}.b.golive{background:var(--navy3);color:#fff;border-color:var(--navy3)}.b.golive:hover{background:var(--navy2)}.softdot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#c2ccd8;margin-left:6px;vertical-align:middle;transition:background .15s,box-shadow .15s}.softdot.on{background:#28c840;box-shadow:0 0 0 3px #28c8402e}.softstate{font-size:11px;opacity:.7}.softstate.live{color:#1c9c3a;opacity:1;font-weight:600}.hsplit,.csplit{cursor:col-resize;position:relative}.vsplit{cursor:row-resize;position:relative}.hsplit:after,.csplit:after{content:"";position:absolute;top:8px;bottom:8px;left:50%;width:3px;transform:translate(-50%);background:#d5deea;border-radius:3px;transition:background .12s}.vsplit:after{content:"";position:absolute;left:8px;right:8px;top:50%;height:3px;transform:translateY(-50%);background:#d5deea;border-radius:3px;transition:background .12s}.hsplit:hover:after,.vsplit:hover:after,.csplit:hover:after,body.splitting .hsplit:after,body.splitting .vsplit:after,body.splitting .csplit:after{background:var(--teal)}body.splitting{-webkit-user-select:none;-moz-user-select:none;user-select:none}.b{font:inherit;font-size:12px;padding:7px 11px;border-radius:8px;border:1px solid #d4dde7;background:#fff;color:#33414f;font-weight:600;cursor:pointer;transition:.12s}.b:hover{border-color:#b9c6d6}.b:disabled{opacity:.45;cursor:not-allowed}.b.gh{background:var(--soft);border-color:#e0e7ef;color:#43566a}.b.call{background:var(--green);color:#fff;border-color:#198a4b}.b.call:hover{background:#1b8c4e}.b.end{background:var(--red);color:#fff;border-color:#a93226}.btnrow{display:flex;gap:7px;flex-wrap:wrap;margin-top:9px}.ctlbtn{flex:1;min-width:72px;text-align:center}.ctlbtn.on{background:var(--navy3);color:#fff;border-color:var(--navy3)}.agentcard{display:flex;align-items:center;gap:11px}.agentmeta{flex:1}.agentcard.inbar{gap:9px;flex:none}.agentcard.inbar .agentmeta{flex:0 0 auto}.agentcard.inbar .big{font-size:13px;line-height:1.2}.agentcard.inbar .statussel{margin-left:0}.agentcard.inbar .softstate{white-space:nowrap}.simpage{padding:16px;max-width:620px}.simgrid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.simgrid .b{text-align:left}.avatar{width:42px;height:42px;border-radius:50%;background:var(--navy3);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;flex:none;position:relative}.avatar.sm2{width:34px;height:34px;font-size:12px}.avatar .live{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:#28c840;border:2px solid #fff}.phone-display{background:var(--soft);border:1px solid #e0e7ef;border-radius:9px;padding:3px;margin-bottom:9px}.phone-display input{width:100%;background:none;border:0;outline:none;text-align:center;font-size:17px;color:var(--navy3);padding:8px 6px;font-weight:600}.phone-display input::-moz-placeholder{color:#9aa6b2;font-weight:400;font-size:13px}.phone-display input::placeholder{color:#9aa6b2;font-weight:400;font-size:13px}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.key{background:#fff;border:1px solid #dde5ee;border-radius:9px;padding:11px 0;text-align:center;font-weight:700;font-size:17px;color:#28384a;cursor:pointer;transition:.1s}.key:hover{background:var(--soft)}.key:active{transform:scale(.95)}.key small{display:block;font-size:8px;color:#9aa6b2;font-weight:600;letter-spacing:1px}.callcard{display:flex;flex-direction:column}.idrow{display:flex;align-items:center;gap:11px}.idrow .avatar{background:var(--navy3)}.incall{background:var(--navy3);color:#fff;text-align:center;padding:20px 16px;border-color:var(--navy3)}.incall .dir{font-size:10.5px;letter-spacing:1.2px;text-transform:uppercase;color:#9db6d2;font-weight:700}.incall .num{font-size:23px;font-weight:800;margin:5px 0;letter-spacing:.3px;word-break:break-all}.incall .state{font-size:13.5px;color:#cfe0f0;font-weight:600}.incall .state.ringing{animation:pulse 1.2s infinite}.incall .timer{font-size:22px;font-weight:700;margin-top:8px;font-variant-numeric:tabular-nums;color:#7ee0a6}.incall .ctx{font-size:12px;color:#9db6d2;margin-top:4px}.incall .controls{display:flex;gap:8px;margin-top:16px}.incall .controls .b{flex:1;padding:11px 0;font-size:13px}.incall .controls .b.gh{background:#ffffff1f;border-color:#ffffff38;color:#fff}.incall .controls .b.gh:hover{background:#fff3}.incall .controls .b.gh.on{background:#fff;color:var(--navy3);border-color:#fff}.msghead{padding:11px 13px;border-bottom:1px solid #e9eef4;font-size:12px;color:#43566a;font-weight:700;display:flex;align-items:center;gap:6px;flex:none}.msghead .via{margin-left:auto;font-weight:600;color:#8794a2;font-size:11px}.actlist{overflow:auto;flex:1}.actitem{display:flex;align-items:center;gap:10px;padding:9px 13px;border-bottom:1px solid #eef2f7}.actitem:last-child{border-bottom:none}.acticon{width:30px;height:30px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex:none}.acticon.cin{background:#e7f6ee;color:#1f9d57}.acticon.cout{background:#e8f0fb;color:#2f6fd0}.acticon.sms{background:#ede9fb;color:#6a4bd0}.acticon.miss{background:#fbecea;color:#c0392b}.acticon.vm{background:#fbf2e0;color:#b9810f}.actmeta{flex:1;min-width:0}.actname{font-size:12.5px;font-weight:600;color:#26323f}.actsub{font-size:11px;color:#7a8794;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.acttime{font-size:10.5px;color:#9aa6b2;flex:none}.threads{display:flex;flex-direction:column;gap:6px;overflow:auto;min-height:0;flex:1}.throw{background:#fff;border:1px solid #e3eaf2;border-radius:9px;padding:8px 10px;cursor:pointer;transition:.1s}.throw:hover{border-color:#b9c6d6}.throw.active{border-color:var(--teal);background:var(--chip)}.throw .tp{font-weight:700;color:var(--navy3);font-size:12.5px;display:flex;justify-content:space-between}.throw .tp .tt{font-weight:500;color:#9aa6b2;font-size:10px}.throw .tl{font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}.throw .optout{font-size:9.5px;font-weight:700;color:var(--red)}.convtabs{display:flex;gap:4px;margin:4px 0 7px}.convtabs .qtab{font-size:10.5px;padding:3px 8px}.throw .tsub{font-size:10px;color:#9aa6b2;margin-top:1px}.unreadpill{display:inline-block;min-width:15px;text-align:center;background:var(--teal);color:#fff;border-radius:8px;font-size:9.5px;font-weight:700;padding:1px 4px;margin-left:6px;vertical-align:1px}.noreply{display:inline-block;background:#fff3e2;color:#b06a1a;border:1px solid #f0d9b8;border-radius:6px;font-size:9px;font-weight:700;padding:0 5px;margin-left:6px;vertical-align:1px}.thread2{flex:1;min-height:0;overflow:auto;padding:12px;display:flex;flex-direction:column;gap:8px;background:#fafcfe}.bubble{max-width:80%;padding:8px 12px;border-radius:13px;font-size:12.5px;line-height:1.4}.bubble.in{align-self:flex-start;background:#eef2f7;color:#26323f;border-bottom-left-radius:4px}.bubble.out{align-self:flex-end;background:var(--teal);color:#fff;border-bottom-right-radius:4px}.bubble .bt{display:block;font-size:9.5px;opacity:.7;margin-top:3px}.composer2{display:flex;gap:8px;padding:9px 11px;border-top:1px solid #e9eef4;background:#fff;flex:none}.sms-simrow{display:flex;gap:7px;padding:0 11px 10px;background:#fff;flex:none}.sms-input{font:inherit;font-size:12px;border:1px solid #e0e7ef;background:#f1f5f9;border-radius:8px;padding:7px 10px;color:var(--ink);outline:none}.sms-input.grow{flex:1}.queue{display:flex;flex-direction:column;gap:7px;overflow:auto}.queue.tall{max-height:calc(100vh - 210px)}.qrow{display:grid;grid-template-columns:22px 1fr auto auto;gap:10px;align-items:center;background:#fff;border:1px solid #e3eaf2;border-radius:9px;padding:9px 11px}.qcall{padding:7px 10px;font-size:14px;align-self:center}.qrow.cooling{opacity:.55;background:#fafbfd}.qrow.callback{border-color:#bcd0f3;background:#f5f8ff}.qrank{color:#9aa6b2;font-weight:800;text-align:center}.qrow[data-pq]{cursor:pointer}.qrow[data-pq]:hover{border-color:#bcd0f3;background:#f7faff}.qcase{font-weight:700;color:var(--navy3);font-size:13px}.qsub{font-size:11.5px;color:var(--muted);margin-top:1px}.qsub2{font-size:11px;color:#9aa6b2;margin-top:1px}.qlang{display:inline-block;font-size:9.5px;font-weight:800;background:var(--soft);color:#43566a;border-radius:4px;padding:1px 5px;margin-right:5px;vertical-align:1px}.qscore{text-align:right}.qscore b{font-size:16px;color:var(--navy3)}.qscore span{display:block;font-size:9.5px;color:#9aa6b2;text-transform:uppercase}.fingrid{display:grid;grid-template-columns:repeat(3,1fr);gap:7px 14px;margin:8px 0 4px}.fingrid>div{display:flex;flex-direction:column}.fingrid span{font-size:9.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}.fingrid b{font-size:14px;color:var(--navy3)}.fingrid b.bad{color:#c0392b}.mtable{width:100%;border-collapse:collapse;font-size:12.5px}.mtable th{background:var(--soft);color:#43566a;font-size:10.5px;text-transform:uppercase;padding:8px 10px;text-align:left}.mtable td{padding:8px 10px;border-bottom:1px solid #eef2f7;color:#26323f}.mtable tr:last-child td{border-bottom:none}.mono{font-family:SF Mono,Menlo,Consolas,monospace;font-size:11px;color:#6b7785}.badge{font-size:11px;font-weight:700;padding:2px 9px;border-radius:999px}.badge.init{background:var(--soft);color:#5b6b7b}.badge.ring,.badge.answer{background:#e8f0fb;color:#2f6fd0}.badge.bridge,.badge.done,.badge.actv,.badge.healthy{background:#e7f6ee;color:var(--green)}.badge.vm,.badge.warn,.badge.warning{background:#fbf2e0;color:#b9810f}.badge.fail,.badge.quar{background:#fbecea;color:var(--red)}.dir{font-weight:700;font-size:11px}.dir.in{color:#2f6fd0}.dir.out{color:var(--teal-d)}#view-history .panel,#view-numbers .panel,#view-queue .panel,#view-monitor .panel,#view-metrics .panel{flex:1;overflow:auto}#calls{overflow:auto}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:12px}.kpis.big6{grid-template-columns:repeat(6,1fr)}@media (max-width: 900px){.kpis.big6{grid-template-columns:repeat(3,1fr)}}.footnote{margin-left:auto;color:#9fb4c9;font-size:11px}.supv{display:inline-flex;gap:5px}.supv .b{padding:3px 8px;font-size:11px}.kpi{background:#fff;border:1px solid #e3eaf2;border-radius:9px;padding:9px 8px;text-align:center}.kpi .v{font-size:18px;font-weight:800;color:var(--navy3)}.kpi .v.good{color:var(--green)}.kpi .v.warn{color:var(--amber)}.kpi .v.bad{color:var(--red)}.kpi .l{font-size:9.5px;color:#7a8794;text-transform:uppercase;margin-top:2px}.numrow{display:flex;align-items:center;gap:10px;padding:9px 2px;border-bottom:1px solid #eef2f7}.numrow:last-child{border-bottom:none}.numrow .np{font-weight:600;color:var(--navy3)}.numrow .ns{font-size:11px;color:var(--muted)}.numrow .nright{margin-left:auto}.empty{color:#9aa6b2;text-align:center;padding:20px;font-size:13px}.statusbar{display:flex;align-items:center;gap:8px;background:var(--navy3);color:#bcd3ea;padding:9px 14px;font-size:12px;flex:none}.statusbar b{color:#fff}#pdInfo{color:#9fb4c9}.pdbtn{margin-left:auto;padding:4px 11px;font-size:11px}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}.dot.g{background:#28c840}.dot.a{background:#febc2e}.dot.b{background:#3aa0ff}.dot.r{background:#ff5f57}.dot.y{background:#ff9f0a;box-shadow:0 0 0 3px #ff9f0a40}.toast{position:fixed;bottom:60px;left:50%;transform:translate(-50%);background:var(--navy3);color:#eaf2fb;border-radius:10px;padding:11px 17px;box-shadow:0 18px 40px #0e2a474d;z-index:40;max-width:80vw;font-size:13px}.ringer{position:fixed;top:0;right:0;bottom:0;left:0;background:#0812218c;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:flex;align-items:center;justify-content:center;z-index:100}.ringer[hidden]{display:none}.ring-card{background:#fff;border-radius:18px;padding:28px 34px;text-align:center;box-shadow:0 30px 80px #08122180;width:340px;max-width:88vw}.ring-ico{width:72px;height:72px;margin:0 auto 14px;border-radius:50%;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center;font-size:32px;animation:ringpulse 1.1s ease-in-out infinite}@keyframes ringpulse{0%,to{box-shadow:0 0 #1aa3a380}50%{box-shadow:0 0 0 16px #1aa3a300}}.ring-label{font-size:12px;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);font-weight:700}.ring-num{font-size:24px;font-weight:800;color:var(--navy3);margin:5px 0 2px}.ring-case{font-size:13px;color:var(--muted);min-height:18px}.ring-actions{display:flex;gap:12px;margin-top:22px}.ring-btn{flex:1;padding:13px;border-radius:11px;border:0;font-size:15px;font-weight:700;cursor:pointer;color:#fff}.ring-btn.answer{background:var(--green)}.ring-btn.decline{background:var(--red)}.ring-btn:hover{filter:brightness(.95)}.statussel{font:inherit;font-size:12px;font-weight:600;color:#33414f;background:var(--soft);border:1px solid #dbe3ec;border-radius:8px;padding:6px 8px;cursor:pointer;margin-left:auto}.dispo .dispo-grid{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0}.dchip{font-size:12px;font-weight:600;padding:6px 10px;border-radius:999px;background:var(--soft);border:1px solid #dbe3ec;color:#43566a;cursor:pointer}.dchip:hover{border-color:#b9c6d6}.dchip.on{background:var(--teal);color:#fff;border-color:var(--teal-d)}.dchip.danger{background:#fbecea;color:var(--red);border-color:#f0cfca}.dchip.danger.on{background:var(--red);color:#fff}.dispo .sms-input{width:100%;margin:4px 0 8px}.agentstrip{display:flex;flex-wrap:wrap;gap:8px}.agentpill{display:flex;align-items:center;gap:7px;background:#fff;border:1px solid #e3eaf2;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;color:var(--navy3)}.agentpill .adot{width:9px;height:9px;border-radius:50%;display:inline-block}.agentpill .ast{color:var(--muted);font-weight:500;font-size:11px}.hgcard{border:1px solid #e3eaf2;border-radius:10px;padding:11px 13px;margin-bottom:10px;background:#fff}.hgcard .hghead{display:flex;align-items:center;gap:9px;margin-bottom:6px}.hgcard .hghead .sm{margin-left:auto}.hgcard .sm{font-size:12px;color:var(--muted);margin:3px 0}.memb{background:var(--soft);border-radius:6px;padding:1px 7px;margin-right:4px;white-space:nowrap}.memb a{color:var(--red);cursor:pointer;font-weight:700;margin-left:3px}.buyrow{display:flex;gap:8px;align-items:center;margin:8px 0;flex-wrap:wrap}#view-settings{display:block;overflow-y:auto;padding:2px 4px 18px 0}#view-settings[hidden]{display:none}.setgrid{display:grid;gap:14px;align-items:start;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-template-areas:"hours caps" "presence caps" "gov gov"}@media (max-width: 1080px){.setgrid{grid-template-columns:1fr;grid-template-areas:"hours" "presence" "caps" "gov"}}.govcols{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:6px 32px}@media (max-width: 720px){.govcols{grid-template-columns:1fr}}.govgroup{display:flex;flex-direction:column;gap:6px}.govsec{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);margin-bottom:2px}.govrow{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px;min-height:30px}.govrow>span{color:var(--ink)}.govrow .sms-input{width:84px;flex:none;text-align:right}.fugrid{display:grid;gap:14px;align-items:start;grid-template-columns:2fr 1fr;grid-template-areas:"list agents"}@media (max-width: 1000px){.fugrid{grid-template-columns:1fr;grid-template-areas:"list" "agents"}}.furow{display:flex;align-items:center;gap:11px;padding:9px 11px;border:1px solid #e3eaf2;border-radius:9px;background:#fff;margin-bottom:7px}.furow.bch{border-color:#f3c2bd;background:#fef6f5}.fuch{font-size:18px;width:26px;text-align:center;flex:none}.fumain{flex:1;min-width:0}.funame{font-size:13px;font-weight:600;color:var(--ink)}.fucase{font-size:11px;font-weight:600;color:#8794a2}.fumeta{font-size:11.5px;color:var(--muted);margin-top:1px}.fuage{font-size:12px;font-weight:700;white-space:nowrap;flex:none;text-align:right}.cl-ok{color:#2a8c4f}.farow{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 2px;border-bottom:1px solid #eef2f7}.farow:last-child{border-bottom:none}.faname{font-size:13px;font-weight:600;color:var(--ink)}.fastats{font-size:11.5px;color:var(--muted);text-align:right}.fabig{font-size:15px;color:var(--ink)}.smshealth{margin-top:2px}.smspill{display:inline-block;font-size:9.5px;font-weight:800;border-radius:4px;padding:1px 5px;margin-right:5px;background:#eef3f8;color:#43566a}.smspill.good{background:#e7f6ee;color:var(--green)}.smspill.warn{background:#fdf3e0;color:var(--amber)}.smspill.bad{background:#fdeceb;color:var(--red)}.tline{max-height:340px;overflow-y:auto}.tlrow{display:flex;gap:9px;padding:7px 0;border-bottom:1px solid #eef2f7}.tlrow:last-child{border-bottom:none}.tlicon{width:24px;height:24px;border-radius:6px;flex:none;display:flex;align-items:center;justify-content:center;font-size:12px;filter:saturate(.9)}.tlmain{flex:1;min-width:0}.tlsubj{font-size:12.5px;font-weight:600;color:var(--ink)}.tlmeta{font-size:11px;color:var(--muted);margin-top:1px}.tlbody{font-size:12px;color:#43566a;margin-top:3px;background:var(--soft);border-radius:7px;padding:5px 8px;word-break:break-word}.tlpartial{font-size:10.5px;font-weight:400;text-transform:none;letter-spacing:0;color:var(--amber)}.pqhead{display:flex;align-items:center;justify-content:space-between;gap:8px}.qcid{font-size:10.5px;color:#8794a2;font-weight:600}.pqactions{display:flex;gap:6px;margin:9px 0 6px;flex-wrap:wrap}.pqactions .b{padding:6px 12px}.qtabs{display:flex;gap:4px}.qtab{font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:7px;background:var(--soft);color:#43566a;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.qtab.act{background:#0e2a47;color:#fff}.qtc{font-weight:700;opacity:.65;margin-left:1px}.flame{font-size:12px}.pqalert{background:#fdeceb;color:var(--red);border:1px solid #f3c2bd;border-radius:8px;padding:6px 10px;font-size:12px;font-weight:600;margin:7px 0 4px}.declist{display:flex;flex-direction:column;gap:6px;margin:2px 0 6px}.decitem{background:#fff7f0;border:1px solid #f3ddc2;border-left:3px solid #e8923c;border-radius:8px;padding:7px 10px}.dechead{font-size:12.5px;color:var(--navy3)}.decexp{font-size:12px;color:#5d6b7a;margin-top:3px;line-height:1.45}.b.gp{background:var(--green);color:#fff;border-color:#198a4b}.b.gp:hover{filter:brightness(1.05)}.searchres{margin-top:6px}.searchres .buybtn{margin-left:auto;padding:5px 14px}.modeseg.sm{margin-left:auto;background:#eef3f8;border-color:#dbe3ec}.modeseg.sm .seg{color:#6b7a8b}.modeseg.sm .seg.act{background:var(--teal);color:#fff}.actitem.unread{background:#f3f9ff}.actitem.unread .actname:after{content:" ●";color:var(--teal);font-size:10px}.listenbar{display:flex;align-items:center;gap:10px;background:#fff2f2;border:1px solid #f3c9c9;border-radius:10px;padding:10px 14px;margin-bottom:12px;font-size:13px;color:var(--navy3)}.listenbar .rec-dot{width:11px;height:11px;border-radius:50%;background:var(--red);animation:pulse 1.2s infinite}.listenbar .sm{color:var(--muted)}.listenbar .b.end{margin-left:auto}@keyframes pulse{0%,to{opacity:1}50%{opacity:.35}}.supinput{width:38px;border:1px solid #dbe3ec;border-radius:6px;padding:2px 5px;font:inherit;font-size:12px;text-align:center}.memb.sup{background:#eaf6f6}.b.disabled{opacity:.3;cursor:not-allowed}.logbox{background:#f7fafd;border:1px dashed #d4dde7;border-radius:8px;padding:8px 10px;display:flex;flex-wrap:wrap;gap:6px}.logev{font-size:11px;font-family:ui-monospace,Menlo,monospace;color:#4a5a6b;background:#fff;border:1px solid #e3eaf2;border-radius:5px;padding:2px 7px}#view-monitor{flex-direction:column;gap:12px}#view-monitor .panel{width:100%}.cbrow{display:flex;align-items:center;gap:10px;padding:11px 13px;border-bottom:1px solid #eef2f7}.cbrow:last-child{border-bottom:none}.cbrow.due{background:#fff7ec;border-left:3px solid var(--amber)}.cbrow .cbwho{font-weight:600;color:var(--navy3)}.cbrow .cbact{margin-left:auto;display:flex;gap:6px}.xfer{border:1px solid #cfe0f3!important;background:#f4f9ff}.xfer.consult{border-color:#f3c9c9!important;background:#fff5f5}.xfer select{width:100%;margin:6px 0}.cbwhen{font-size:12px;color:var(--muted);margin:6px 0;display:flex;align-items:center;gap:8px}.cbwhen input{max-width:200px}.bhlbl{display:flex;align-items:center;gap:5px;white-space:nowrap}.qreplies{display:flex;flex-wrap:wrap;gap:6px;padding:0 0 8px}.qreplies .qr{font-size:11px;padding:4px 9px;cursor:pointer}.qreplies .qrx{color:var(--red);margin-left:5px;font-weight:700}#confRoster{margin-top:6px;color:var(--muted)}.barrow{display:flex;align-items:center;gap:8px;margin:5px 0;font-size:12px}.barrow .barlbl{width:46px;color:var(--muted)}.barrow .bar{height:14px;background:linear-gradient(90deg,var(--teal),var(--teal-d));border-radius:4px;min-width:3px}.barrow .barval{font-weight:700;color:var(--navy3)}.ctlbtn.recpaused{background:#fbecea;color:var(--red);border-color:#f0cfca;font-weight:700}.calltags{display:flex;flex-wrap:wrap;gap:5px;margin:6px 0}body.has-sidebar{flex-direction:row}.sidebar{width:210px;flex:none;background:linear-gradient(180deg,var(--navy),var(--navy2));color:#fff;display:flex;flex-direction:column;min-height:0;transition:width .14s ease}.sidebar.collapsed{width:60px}.sb-head{display:flex;align-items:center;gap:9px;padding:13px 12px 9px}.sb-head .appicon{flex:none}.sb-title{font-weight:700;font-size:14px;white-space:nowrap;overflow:hidden}.sb-toggle{margin-left:auto;background:#ffffff1f;border:0;color:#cfe0f2;border-radius:6px;width:26px;height:24px;cursor:pointer;font-size:14px;line-height:1;flex:none}.sb-toggle:hover{background:#ffffff3d}.sb-modeseg{margin:2px 10px 8px}.sb-nav{display:flex;flex-direction:column;gap:2px;padding:4px 8px;overflow-y:auto;flex:1;min-height:0}.sidebar .ctxchip{display:flex;align-items:center;gap:10px;width:100%;padding:8px 11px;border-radius:8px;background:transparent;color:#c4d6ea;font-weight:600;font-size:13px;white-space:nowrap}.sidebar .ctxchip[hidden]{display:none}.sidebar .ctxchip:hover{background:#ffffff17;color:#fff}.sidebar .ctxchip.act{background:var(--teal);color:#fff}.sidebar .ctxchip .countpill{margin-left:auto;background:#fff3;color:#fff}.sidebar .ctxchip.util{color:#8aa0b8}.sb-spacer{flex:1;min-height:8px}.sb-foot{padding:9px 12px;border-top:1px solid rgba(255,255,255,.12);display:flex;flex-direction:column;gap:6px;align-items:flex-start}.sb-pd{font-size:11px;color:#9fb4c9;display:flex;align-items:center;gap:6px;white-space:nowrap;overflow:hidden;max-width:100%}.sb-pd b{color:#fff}.sidebar.collapsed .sb-lbl,.sidebar.collapsed .countpill,.sidebar.collapsed .pill{display:none}.sidebar.collapsed .sb-head{justify-content:center;padding:13px 0 9px;gap:4px}.sidebar.collapsed .sb-toggle{margin:0}.sidebar.collapsed .sb-modeseg{flex-direction:column;gap:3px;background:none;border:0;padding:0;margin:2px 8px 8px}.sidebar.collapsed .sb-modeseg .seg{padding:7px 0;text-align:center;border-radius:7px}.sidebar.collapsed .sb-nav{padding:4px 6px}.sidebar.collapsed .ctxchip{justify-content:center;gap:0;padding:9px 0;font-size:16px}.sidebar.collapsed .sb-foot{align-items:center;padding:9px 4px}.main{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0}.topbar{display:flex;align-items:center;gap:9px;background:#fff;border-bottom:1px solid var(--line);padding:8px 14px;flex:none}.topbar .case{font-size:12px;color:var(--muted);font-weight:600}.collcols{display:grid;grid-template-columns:1.5fr 1fr;gap:20px;margin-top:14px}@media (max-width: 980px){.collcols{grid-template-columns:1fr}}.connrow{display:grid;grid-template-columns:130px 1fr 84px;gap:10px;align-items:center;margin:7px 0}.connlbl{font-size:12.5px;color:#43566a;font-weight:600}.connbar{background:var(--soft);border-radius:5px;height:15px;overflow:hidden}.connbar>div{height:100%;border-radius:5px;min-width:2px}.connval{text-align:right;font-size:11.5px;color:var(--muted)}.riskpill{font-size:9.5px;font-weight:800;text-transform:uppercase;letter-spacing:.03em;border-radius:4px;padding:1px 6px;margin-left:5px;vertical-align:1px}.riskpill.good{background:#e6f6ec;color:#1f7a45}.riskpill.warn{background:#fdf2dc;color:#a06d12}.riskpill.bad{background:#fbe6e3;color:#b0392b}.repscores{margin-top:2px;opacity:.9}.cl-bad{color:var(--red)}.numrow .nright{display:flex;align-items:center;gap:8px}.minechip{margin-left:auto;border:1px dashed #b9c6d6;background:#fff}.minechip.act{background:var(--teal);color:#fff;border-style:solid}.kpi b.good{color:var(--green)}.kpi b.bad{color:var(--red)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0e2a4773;z-index:60;display:flex;align-items:flex-start;justify-content:center;padding:40px 16px}.modal{background:var(--card);border-radius:14px;box-shadow:0 24px 60px #0e2a4759;width:640px;max-width:96vw;max-height:86vh;overflow:auto;padding:16px 18px}.formrow{display:flex;align-items:center;gap:8px;margin:7px 0}.formrow>label{flex:none;width:70px;font-size:11px;font-weight:700;color:#86919e;text-transform:uppercase;letter-spacing:.4px}.formrow .sms-input{flex:1;min-width:0}.steprow{display:flex;gap:8px;align-items:flex-start;padding:6px 9px;border:1px solid var(--line);border-radius:8px;margin:4px 0;font-size:12px;background:#fff}.steprow.editing{border-color:#2f6feb;background:#f2f7ff}.steprow .stepmeta{flex:none;font-weight:700;color:#86919e;white-space:nowrap}.steprow .stepbody{flex:1;min-width:0;white-space:pre-wrap;word-break:break-word;max-height:60px;overflow:hidden;color:var(--ink)}.steprow.editing .stepbody{max-height:none}.steprow a{flex:none;cursor:pointer;padding:0 4px;color:var(--muted);font-size:13px}.steprow a:hover{color:var(--ink)}textarea.sms-input{resize:vertical;line-height:1.4;font-family:inherit}#view-queue .convo{grid-template-columns:clamp(430px,33vw,860px) minmax(0,1fr)}@media (max-width: 1180px){#view-queue .convo{grid-template-columns:minmax(0,1fr)}#view-queue .msgcol{display:none}}#view-queue .leftcol{container-type:inline-size;container-name:qcol}#view-queue .msgcol{container-type:inline-size;container-name:dcol}.qst{display:none}.qc-today .ico{display:inline;font-style:normal}.qc-today .lbl{display:none;font-style:normal}@container qcol (min-width: 600px){.qst{display:inline}.qc-today .ico{display:none}.qc-today .lbl{display:inline}}.qtblwrap{display:block;padding:0;border:1px solid var(--line);border-radius:9px;background:#fff}.qtbl{table-layout:auto}.qtbl th,.qtbl td{white-space:nowrap}.qc-client{width:99%;min-width:0;white-space:normal}.qtbl{width:100%;border-collapse:collapse;font-size:12.5px}.qtbl thead th{position:sticky;top:0;z-index:1;background:var(--soft);color:#43566a;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;text-align:left;padding:6px 7px;border-bottom:1px solid var(--line);white-space:nowrap}.qtbl thead th.sortable{cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.qtbl thead th.sortable:hover{color:var(--navy);background:#e4ecf5}.qtbl thead th.on{color:var(--navy)}.sarr{margin-left:4px;font-size:9px;opacity:.5}.qtbl thead th.on .sarr{opacity:1;color:var(--teal-d)}.qtbl td{padding:6px 7px;overflow:hidden;border-bottom:1px solid #eef2f7;vertical-align:middle}.qtbl tbody tr:last-child td{border-bottom:0}.qtr{cursor:pointer}.qtr:hover{background:#f7faff}.qtr.prime{background:#f1fbf6}.qtr.prime:hover{background:#e7f7ef}.qtr.cb{background:#fff8e6}.qtr.cb:hover{background:#fdf1d4}.qtr.sel,.qtr.sel:hover{background:#e8f6f6;box-shadow:inset 3px 0 0 var(--teal)}.qc-client .qcase{font-weight:700;color:var(--navy3);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.qc-today .qbadge{padding:2px 4px}.qc-client .qcid{font-size:10.5px;color:#8794a2;font-weight:500;margin-top:1px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.qc-amt{font-weight:700;color:var(--navy3);white-space:nowrap}.qc-delq{color:var(--ink)}.qc-today,.qc-cool{white-space:nowrap}.qc-act{width:1%;text-align:right}.qc-act .qcall{padding:3px 9px}.qbadge{display:inline-block;font-size:10px;font-weight:700;border-radius:5px;padding:2px 6px}.qbadge.n{background:var(--soft);color:#43566a}.qbadge.ok{background:#e4f6ec;color:#14724a}.qbadge.cool{background:#fdf0d8;color:#8a5d05}.qbadge.cbk{background:#e6efff;color:#24438c}.qbadge.cb{background:#fbe3e0;color:#8f2419}.qtabsep{flex:1}.qtabs .minechip{margin-left:4px}.qtab.qcal{background:transparent;padding:4px 6px}.qtab.qcal.act{background:var(--teal)}.qcalpop{border:1px solid var(--line);border-radius:9px;background:#fff;padding:9px 10px;margin:7px 0 0;box-shadow:var(--shadow)}.qcalttl{font-size:12px;font-weight:700;color:var(--navy3);margin-bottom:6px}.qcalpop label{display:flex;align-items:center;gap:8px;margin-bottom:5px}.qcalpop label span{width:40px;font-size:11px;color:var(--muted)}.qcalpop label input{flex:1}.qcalfoot{display:flex;align-items:center;gap:8px;margin-top:3px}.qcalfoot span{flex:1;font-size:10px;color:#9aa6b2;line-height:1.3}.livechip{display:inline-block;font-size:10.5px;font-weight:700;color:#14724a;background:#e4f6ec;border:1px solid #bfe6d0;border-radius:999px;padding:2px 9px;margin:0 0 7px}#view-queue .msgcol{padding:13px 14px;overflow:auto}#view-queue .msgcol .phead{padding:0}#pqCase{padding:2px 0 10px}.cdgrid{display:grid;grid-template-columns:1fr;gap:16px;margin:8px 0 2px}.cdgrid>.cdcol.bd{border-left:0;padding-left:0}@container dcol (min-width: 560px){.cdgrid{grid-template-columns:1fr 1fr;row-gap:14px}.cdgrid>.cdcol.bd{border-left:1px solid var(--line);padding-left:16px}.cdgrid>.cdcol:nth-child(3){border-left:0;padding-left:0}}@container dcol (min-width: 860px){.cdgrid{grid-template-columns:6fr 4fr 4fr 6fr}.cdgrid>.cdcol:nth-child(3){border-left:1px solid var(--line);padding-left:16px}}.cdcol{min-width:0}.cdcol.bd{border-left:1px solid var(--line);padding-left:16px}.cdname{font-size:18px;font-weight:700;color:var(--navy3);line-height:1.25;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cdline{font-size:12.5px;color:#43566a;margin-top:4px;display:flex;align-items:center;gap:6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cdline .mut,.cdstat .mut{color:#9aa6b2}.cdline .mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:700;color:var(--navy3)}.b.xs{padding:2px 7px!important;font-size:10.5px}.cdlbl{font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#9aa6b2;margin:10px 0 3px}.cdcol.bd .cdlbl:first-child{margin-top:0}.cdstat{font-size:12.5px;color:var(--ink);line-height:1.35}.cdbig{font-size:21px;font-weight:700;color:var(--navy3);line-height:1}.cdbig.bad,.cdmid.bad{color:var(--red)}.cdmid{font-size:14px;font-weight:700;color:var(--navy3);line-height:1}.trole{display:grid;grid-template-columns:62px 1fr;gap:6px;align-items:baseline;margin-bottom:4px}.trole span{font-size:11px;color:#9aa6b2}.trole b{font-size:12px;color:var(--ink);font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trole b.none{color:#b8c2cd;font-weight:400}.schedmini{max-height:148px;overflow:auto;border:1px solid var(--line);border-radius:7px;background:#fbfdff}.smrow{display:grid;grid-template-columns:1fr auto 12px;gap:8px;align-items:center;padding:4px 8px;font-size:11.5px;color:#43566a;border-bottom:1px solid #eef2f7}.smrow:last-child{border-bottom:0}.smrow b{color:var(--navy3);font-size:12px}.smrow .dot{width:7px;height:7px;border-radius:50%;background:#cbd5e1;display:block}.smrow.paid .dot{background:var(--green)}.smrow.missed .dot{background:var(--red)}.cdrule{height:1px;background:var(--line);margin:13px 0}.langseg{display:inline-flex;background:var(--soft);border-radius:7px;padding:2px}.langseg .lsg{font-size:11px;font-weight:700;color:#43566a;padding:3px 10px;border-radius:5px;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.langseg .lsg.act{background:var(--navy);color:#fff}.langlock{font-size:11.5px;color:var(--muted);align-self:center;white-space:nowrap}.langlock b{color:var(--navy3)}.acts{display:flex;flex-direction:column;gap:7px;margin-top:6px}.asec{border:1px solid var(--line);border-left:3px solid #cbd5e1;border-radius:0 8px 8px 0;background:#fff;overflow:hidden}.asec.emerald{border-left-color:var(--green)}.asec.blue{border-left-color:#2f6fd0}.asec.violet{border-left-color:#7c5cd6}.asec.slate{border-left-color:#64748b}.asec.amber{border-left-color:var(--amber)}.asec.grey{border-left-color:#9aa6b2}.ahead{display:flex;align-items:center;gap:8px;width:100%;background:none;border:0;padding:8px 11px;cursor:pointer;font:inherit;text-align:left;color:var(--navy3)}.ahead:hover{background:var(--soft)}.acaret{color:#9aa6b2;font-size:10px;width:9px}.attl{font-size:11px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;flex:1}.asec.emerald .attl{color:#14724a}.asec.blue .attl{color:#24438c}.asec.violet .attl{color:#533ba0}.asec.slate .attl{color:#43566a}.asec.amber .attl{color:#8a5d05}.asec.grey .attl{color:#5b6b7b}.acount{font-size:10px;font-weight:800;color:#6b7a89;background:var(--soft);border-radius:999px;padding:1px 7px}.abody{padding:2px 11px 10px;display:flex;flex-direction:column;gap:6px}.ncard{border:1px solid #eef2f7;border-radius:7px;padding:7px 9px;background:#fbfdff}.asec.emerald .ncard{background:#f4fbf7}.asec.blue .ncard{background:#f6f9ff}.asec.violet .ncard{background:#f9f7ff}.asec.amber .ncard{background:#fffdf5}.nhead{display:flex;justify-content:space-between;gap:8px;font-size:11px;margin-bottom:3px}.nhead b{color:var(--navy3)}.nhead span{color:#9aa6b2;white-space:nowrap}.nbody{font-size:12px;color:#33414f;line-height:1.45;white-space:pre-wrap;word-break:break-word}.tgrid{display:flex;flex-direction:column}.tgh,.thead2{display:grid;grid-template-columns:1fr 96px 96px 74px;gap:8px;align-items:center}.tgh{font-size:9.5px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:#9aa6b2;padding:4px 2px;border-bottom:1px solid var(--line)}.trow{border-bottom:1px solid #f1f5f9}.trow:last-child{border-bottom:0}.thead2{padding:6px 2px;cursor:pointer;font-size:12px}.thead2:hover{background:var(--soft)}.tsub{font-weight:600;color:var(--navy3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tmeta,.tdue{font-size:11px;color:#6b7a89;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trow.open .tsub{color:var(--teal-d)}.tcomments{padding:2px 2px 8px;display:flex;flex-direction:column;gap:6px}.sbcall{margin:0 10px 8px;border:1px solid #1f5070;border-radius:10px;background:#15324d;padding:8px 9px}.sbcall.live{border-color:#2f7f63;background:#133b34}.sbc-top{display:flex;align-items:center;gap:6px}.sbc-dot{width:7px;height:7px;border-radius:50%;background:#ffb454;flex:none;animation:sbcpulse 1.4s infinite}.sbcall.live .sbc-dot{background:#4ade80}@keyframes sbcpulse{0%,to{opacity:1}50%{opacity:.35}}.sbc-phase{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:#bcd3ea;flex:1}.sbc-timer{font-size:11px;font-weight:700;color:#7fe3c0;font-variant-numeric:tabular-nums}.sbc-who{font-size:11.5px;color:#fff;margin:3px 0 7px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sbc-ctl{display:flex;gap:5px}.sbc-b{flex:1;background:#ffffff1a;border:1px solid rgba(255,255,255,.16);color:#dce9f6;border-radius:7px;padding:5px 0;font-size:12px;cursor:pointer}.sbc-b:hover{background:#ffffff2e}.sbc-b.end{background:#b03b30;border-color:#c9564a;color:#fff}.sbc-b.end:hover{background:#c9463a}body.sb-collapsed .sbc-who,body.sb-collapsed .sbc-phase{display:none}.wrapmask{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;background:#0e2a4773;display:flex;align-items:center;justify-content:center;padding:20px}.wrapmask[hidden]{display:none}.wrapmodal{width:min(520px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:14px;box-shadow:0 24px 60px #0e2a474d;padding:16px 18px}.wm-h{font-size:15px;font-weight:800;color:var(--navy3);margin-bottom:3px}.wm-lbl{font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#9aa6b2;margin:12px 0 5px}.wm-row{display:flex;gap:10px}.wm-notes{width:100%;min-height:82px;resize:vertical;font:inherit}.wm-hint{font-size:10.5px;color:#9aa6b2;margin-top:4px}.wm-foot{display:flex;justify-content:flex-end;gap:8px;margin-top:14px;border-top:1px solid var(--line);padding-top:12px}.qnocall{color:#c0392b;font-size:12px}.throw.internal{border-left:3px solid #7c5cd6;background:#faf8ff}.throw.internal:hover{background:#f4f0ff}.throw.internal.active{background:#ece5ff;border-left-color:#5b3fbf}.ibadge{display:inline-block;font-size:8.5px;font-weight:800;letter-spacing:.06em;background:#7c5cd6;color:#fff;border-radius:4px;padding:1px 5px;margin-right:6px;vertical-align:1px}.pinbtn{margin-left:6px;font-size:11px;opacity:.22;cursor:pointer;filter:grayscale(1)}.pinbtn:hover{opacity:.6}.pinbtn.on{opacity:1;filter:none}.convtabs .qtab.int.act{background:#7c5cd6}.msgcol.internalmode{background:#f3efff}.msgcol.internalmode .msghead{background:#7c5cd6;color:#fff;border-bottom-color:#6b49c9}.msgcol.internalmode .msghead .via{color:#e5dcff}.msgcol.internalmode .thread2{background:#f3efff}.msgcol.internalmode .composer2{background:#e9e1ff;border-top-color:#cfbdf7}.msgcol.internalmode #smsBody{border-color:#b9a3ef;background:#fff}.msgcol.internalmode #smsSendBtn{background:#7c5cd6;border-color:#6b49c9}.msgcol.internalmode #smsSendBtn:hover{background:#6b49c9}.msgcol.internalmode .qreplies,.msgcol.internalmode .sms-simrow,.msgcol.internalmode #tmplSave{display:none}.bubble.int.out{background:#7c5cd6;color:#fff}.bubble.int.in{background:#ece5ff;color:#33245e;border-color:#d9cbfa}.bubble.int .bt{opacity:.75}.throw.pinned{cursor:grab}.throw.pinned:before{content:"⠿";position:absolute;left:3px;top:50%;transform:translateY(-50%);color:#c3ccd6;font-size:11px;letter-spacing:-2px;opacity:0;transition:opacity .12s}.throw.pinned{position:relative;padding-left:16px}.throw.pinned:hover:before{opacity:1}.throw.dragging{opacity:.45}.throw.dropinto{box-shadow:inset 0 2px 0 var(--teal)}.pill.warn{color:#6d4d00;border-color:#6b5520;background:#3a3020}.asec.intsec{border-left-color:#7c5cd6}.asec.intsec .attl{color:#5b3fbf}.ncard.violet{background:#f7f4ff;border-color:#e4dbfa}.cbopts{display:flex;flex-wrap:wrap;gap:7px;margin:10px 0 4px}.cbopt{font-size:12px;font-weight:600;padding:7px 13px;border-radius:8px;background:var(--soft);color:#43566a;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none;border:1px solid transparent}.cbopt:hover{background:#e4ecf5}.cbopt.on{background:var(--navy);color:#fff;border-color:var(--navy)}.pendbox{border:1px solid var(--line);border-radius:8px;background:#fbfdff;padding:9px 11px;margin:10px 0 2px;font-size:13px}.pendbox .sm{color:var(--muted);margin-top:2px}#smsPromptSkip[disabled]{opacity:.4;cursor:not-allowed}.av{display:inline-flex;align-items:center;justify-content:center;flex:none;width:30px;height:30px;border-radius:50%;background:var(--soft);color:#43566a;font-size:11px;font-weight:800;overflow:hidden}.av img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover;display:block}.av.xs{width:18px;height:18px;font-size:8px;margin-right:5px;vertical-align:-4px}.av.sm{width:30px;height:30px}.av.on{box-shadow:0 0 0 2px #fff,0 0 0 4px var(--green)}.av.off{opacity:.6}.pplhead{font-size:9.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#9aa6b2;padding:10px 4px 5px;border-top:1px solid var(--line);margin-top:6px}.pplrow{display:grid;grid-template-columns:30px 1fr auto;gap:9px;align-items:center;padding:7px 4px;border-radius:8px;cursor:pointer}.pplrow:hover{background:#f4f0ff}.pplname{font-size:12.5px;font-weight:700;color:var(--navy3)}.pplsub{font-size:10.5px;color:var(--muted);text-transform:capitalize}.pplcall{padding:3px 9px}.pplcall[disabled]{opacity:.35;cursor:not-allowed}.sbself{display:flex;align-items:center;gap:8px;padding:7px 10px;margin:0 4px 6px;border-radius:9px;cursor:pointer}.sbself:hover{background:#ffffff14}.sbselfname{font-size:12px;color:#dce9f6;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profrow{display:flex;gap:16px;align-items:flex-start}.profpic{width:88px;height:88px;border-radius:50%;background:var(--soft);color:#43566a;display:flex;align-items:center;justify-content:center;font-size:26px;font-weight:800;overflow:hidden;flex:none;border:1px solid var(--line)}.profpic img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover;display:block}.profacts{flex:1;display:flex;flex-direction:column;align-items:flex-start;gap:7px}.profacts .b{width:auto}#profClear[disabled]{opacity:.4;cursor:not-allowed}.ctrow{display:grid;grid-template-columns:30px 1fr auto auto;gap:10px;align-items:center;padding:10px 6px;border-bottom:1px solid #eef2f7;cursor:pointer;border-radius:8px}.ctrow:last-child{border-bottom:0}.ctrow:hover{background:#f7faff}.ctname{font-size:13px;font-weight:700;color:var(--navy3)}.ctstar{color:var(--amber);margin-right:5px}.ctsub{font-size:11.5px;color:var(--muted);margin-top:1px}.ctnote{font-size:11px;color:#9aa6b2;margin-top:3px;line-height:1.35}.ctcall,.cttext{padding:4px 10px}.ctcall[disabled],.cttext[disabled]{opacity:.3;cursor:not-allowed}.ctfav{display:flex;align-items:center;gap:7px;font-size:12px;color:#43566a;margin-top:12px}.pplrow.book:hover{background:#f7faff}.msghead .via{display:flex;flex-direction:column;align-items:flex-end;line-height:1.25}.whoname{color:var(--navy3);font-size:12.5px;font-weight:700}.whosub{color:#9aa6b2;font-size:10.5px;font-weight:500}.msgcol.internalmode .whoname{color:#fff}.msgcol.internalmode .whosub{color:#e5dcff}.newthread{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--teal-d);background:var(--chip);border-radius:4px;padding:1px 6px}.ring-stack{display:flex;flex-direction:column;gap:12px;align-items:center;max-height:90vh;overflow-y:auto;padding:8px}.ring-stack .ring-card{margin:0}.ring-stack .ring-card:not(:last-child){transform:scale(.94);opacity:.82}.qpgrid{display:flex;flex-direction:column;gap:10px;padding:12px 14px}.qpgrid label{display:grid;grid-template-columns:1fr 90px auto;align-items:center;gap:10px;font-size:13px}.qpgrid input{max-width:90px;text-align:right;font-variant-numeric:tabular-nums}.hfilters{display:flex;flex-wrap:wrap;gap:8px;padding:10px 14px}.hfilters .sms-input{flex:1 1 150px;min-width:120px;max-width:220px}.hpager{display:flex;align-items:center;justify-content:center;gap:14px;padding:12px}.hpager .ns{font-variant-numeric:tabular-nums}.ring-line{font-size:12.5px;opacity:.75;margin-top:2px;text-align:center}.countpill.bad{background:var(--red-bg,#fdeceb);color:var(--red,#b3261e);font-weight:700}